Customer Reviews at North Brothers Ford ‐ Your Opinion Matters to Us

At North Brothers Ford, we work hard to provide you the best customer service possible, and make you feel like a part of the North Brothers Family. To help us continue doing our best in vehicle sales and service, we're asking for your reviews! Share your dealership experience online through Facebook, Google+, and Yelp to let others know how North Brothers Ford helped you. By writing a review, you will be entered into a drawing to win a free The Works Package for you vehicle. That's up to a $59 value! Go ahead and write your review to let everyone know why you chose North Brothers Ford, and be entered for the chance to win! Reference our How-To review documents to the left, and feel free to contact us with any questions at (734) 928-2108.

Your review enters you into a draw for a
free works package! Up to a $59 value!

Facebook

Review North Brothers Dealership on Facebook

Facebook is the ultimate social media platform where users go to learn about a business, and the best way to do so is reading through the customer reviews. Help us build a robust review section, so others know what made you choose North Brothers Ford! Review North Brothers dealership on Facebook by writing a brief story about your experience and selecting a star rating, and we'll enter you for a chance to win a Works package. We look forward to seeing what you have to say!

Google plus

Talk About Your Dealership Experience on Google +

Our social sites are a great way for our customers to share their experience at North Brothers Ford with others. Google+ helps us keep the conversation going whether it's about an oil change, or leasing a new vehicle. Talk about your dealership experience and leave a review on our Google+ page to enter in our drawing for a free Works package. We might just share your review on our other social sites as well to spread the word about your experience at North Brothers Ford!

Yelp

Leave Your North Brothers Ford Review on Yelp

Do you remember your last visit to North Brothers Ford? If you answered yes, then we want to hear from you! Leave your North Brothers Ford review on our Yelp page and tell us about your experiences with the last vehicle purchase you made at North Brothers, or the last service appointment you had with our team. Remember, you could win a free Works package to use at our Service Center with a simple review. We'd love to hear about your visit and entire dealership experience at North Brothers Ford in Westland, MI.

Read Our Customer Reviews at North Brothers Ford in Westland

Take a moment to see what our customers have to say about their experience at North Brothers Ford. We wish to provide you with the best dealership experience, whether you're shopping for a new Ford vehicle, or are visiting us for auto service. As a North Brothers Ford customer, we want to hear from you! Share your story and read by filling out the form below, and see what others have to say.

Rating

Department

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Veronica Davis

I never dreamed that I could one day own my own car. Not only did Dan Dwyer make that dream a reality, but he made it so simple. I walked in with an idea of what I wanted (and could afford) and Dan immediately went to work finding me my dream car. He was transparent with everything and there were no hidden fees or surprises. He made sure I walked out of there knowing every little detail on the purchase I’d be making. I will never purchase another vehicle from anyone but him and North Bros Ford. Thanks again, Dan! I love my Ford Edge even more when I see how well it handles Michigan winters!

Source: Facebook

Eric Richard

North Brothers Ford is the only place I take my Ford Explorer for my oil changes. They check my car thoroughly, they did all my repairs, they treated my car like it was their own. They were very professional and I will definitely recommend North Brothers Ford to my family!!

Source: Cars.com

Brittanay Coak

We worked with Tom Reno and couldn’t have left happier. He didn’t make us feel like just another sale and he did what was best for us. We will definitely be back to see him again!

Source: Google+

gazzaxuk

I turned in a lease car and bought a great used car and I couldn’t have been happier with my experience with Jason Law! He was sincere, honest, no pressure, no BS, very knowledgeable of the products, easy and fun to talk to, and a pleasure to deal with! I highly recommend him for your next vehicle need.

Source: Google+

Mrs. Leslie Caldwell

I’m so blessed to have encountered this dealership and my sales representative, Jason Law. I can’t but speak highly of him, he was very comforting and up front about everything in purchasing my used Ford Escape. He went beyond in helping me and I’m very grateful to have had the pleasure of doing business with your dealership. I will recommend your dealership and Jason Law to my family and friends. Thanks again.

Source: Facebook

Ann Tigani

Best service department in the industry!! Would recommend them to everyone.

Source: Facebook

Joseph Zobay

Rolled in for a WORKS package at 10am, from then on Robert Paige treated me as if I personally signed his checks, and my car as if it was his own. He went over everything with me, lights, all of them: brake, turn signals, reverse, high beam, coolant level, washer fluid, brake fluid. Asked if there was anything wrong with the car. The best thing was he checked for any discounts I could take advantage of during my visit. The desk clerk did the same thing on the way out! An amazing and knowledgeable set of people! Come on down, and you won’t be disappointed!

Source: Facebook

dshafes

Friendly and helpful staff, my salesman, Andy, is great and the QuickLane service is great! Wouldn’t go anywhere else.

Source: Cars.com

Samantha Harrell

This dealership was awesome. I was able to finance a 2009 town and country with no established credit besides my DTE bill and cable bill. It took about three hours, but it was well worth the wait and I only had to put $600 down! I have already recommended at least two people so far! Also, the salesman, Tarrick Warra, was so kind he was able to knock off about $1,200 just so I was able to get my vehicle! Highly recommend going to this dealership!

Source: Google+

Darrell Burnside

I really liked the way they followed up. Nice, friendly people.

Source: Facebook

Dayna Stojcevski

Dan Dwyer is the best car salesman ever! He always keeps his eye our for deals and really goes above and beyond to make sure his customers are happy. My husband and I wouldn’t use anyone else!

Source: Facebook

Beth Cox

North Brothers and Dan Dwyer received 5 stars!! Great customer service all the way around!

Source: Facebook

Michelle Williamson

I had a great experience with Dan Dwyer here at North Brothers. I have leased 2 vehicles with him so far and will not go anywhere else. Dan went above and beyond to make sure that I purchased a vehicle I was most comfortable with. He gave me suggestions and advice, but was not pushy whatsoever. He took a lot of time to answer all my questions/concerns and never made me feel as though I was a bother. After I decided on an Edge, the process was absolutely painless. It was very quick and professional. I would definitely recommend Dan to anyone who is looking to purchase a vehicle!!!

Source: Facebook

Elizabeth Julian

Had an amazing service thanks to Joe T and Shawn Reid! They addressed the issue with my car, fixed it within an hour, and also did more than what was initially needed done.

Source: Facebook

Amy Shaw Corby

Traded in and purchased an Expedition with North Borthers. Mike Wegehaupt was our salesman and he was excellent. He made himself available during off hours as well for questions, etc. He also took the time to go through the car and explain the technology since we were trading in an 8 year old vehicle. I would highly recommend Mike and the team at North Bros if you are looking for a new or used vehicle.

Source: Facebook

Markkell Spencer

Thanks to Shawn Reid, he got me to trade in my old 2011 Fusion and put me in a 2017 Fusion. I was impressed on the level of service he provided and will always come here for my car. I can’t forget about Ken the finance manger too!

Source: Facebook

Lisa Pepper

Loved Brad Markwood. He went over and beyond for us. He did an awesome job. Thank you, Brad.

Source: Facebook

Andi Dede

I had a great experience at North Brothers Ford. I just recently leased a Ford F-150 and North Brothers was the best offer out of any of the dealerships that I went to. The salesperson that I dealt with, JD Sosa, was very knowledgeable with regards to the features and the truck brand itself. he was a very easy person to talk to and helped me come up with something that best fit my needs. I highly recommend this dealership and especially this salesperson. He was very respectful and at the same time respected my choice of actually shopping at all the other dealers, but I chose them for a very good reason. Ask for JD Sosa next time you are at North Brothers Ford.

Source: Facebook

Brandon Bullion

I recently leased a 2017 Escape from North Brothers Ford and I have to say…it was a pleasure! Thanks to J.D. Sosa, the experience was truly amazing. I went in with good expectations, given that this was the third new Ford I was getting and they were far exceeded, thanks to J.D. He was an absolute pleasure to work with and made the entire experience memorable. I just want to thank him and all of the North Brothers staff for putting a smile on my face!!!

Source: Facebook

Jeff Harden

J.D. Sosa was extremely helpful in finding me the Explorer that we wanted. Without hesitation he would search and run the numbers of several different option packages with a smile only in an effort to make me a completely satisfied customer. If you are looking a new Ford vehicle, you need to choose J.D. as your sales person, you’ll have a great experience.

Source: Facebook

Lisa Weiss

Most dealerships you go to make you feel like prey and the salesmen are vultures - not at North Brothers. We were greeted and asked if there was anything specific we were looking for, it we needed help, or if we wanted a few minutes to look around. They did not immediately ask for all kinds of personal info. I told Jayson Law what I was looking for - he actually listened to me and my price range. He didn’t try putting me in a vehicle that was out of my price range - but he did show me what I could afford that I didn’t think I could! Mitch was also great in helping with financing and getting the deal done. I liked that I didn’t feel pressure or obligation to sign right away - I was encouraged but not stressed. I am over the top pleased!!

Source: Facebook

Phyllis Pfromm Majors

The last few visits to the service area have been very pleasant.

Source: Facebook

Carrie Breitner Samples

My experience with North Brothers has been excellent. I brought a used car from them in 06/16 and had a very pleasant buying experience. I then ran into some issues with my car and after first being told by someone there was nothing they could do. I connected with a manager and the body shop manager who were so apologetic and understanding. They were awesome to work with, excellent customer service, and you can tell that making their customers happy is a top priority for them! Thank you so much, Shannon and George!

Source: Facebook

Melissa Hunt-Sampey

We just bought our 2016 F-150 last night and we are so pleased with the truck and our experience at North Brothers. Shawn Reid was our sales person and took awesome care of us. He worked hard to get our car paid off and keep our payment the same. Thank you again!

Source: Facebook

Linda Marie Dawson

North Brothers Ford always does a great job taking care of me. I recently leased a new Ford Fusion I have leased four cars from North Brothers. I can depend on the service department to take excellent care of the new car. My salesman, Dan, gave exceptional service!

Source: Facebook

Randi Donegan Sales

I saw Mike Shebli and he was excellent! He got me in my first brand mew lease for a great deal! Super friendly and all around great to work with. If you’re looking for a new car, go to Mike! Thank you so much, Mike!

Source: Facebook

Deborah Sales

I just purchased my 11th car from North Brothers. Ten of those cars I purchased from Dave Patrick. I never thought a car salesman could be so caring about his customers. He goes the extra mile. He treats me as a person with a brain instead of trying to fill my head with a bunch sales mess. When ever I have a question I can just call him. He is always available. Moreover, the entire dealership stands by their cars &; promises made to you. Even Matt in finance works so hard to get you the best deal. Buying a car from North Bros is like a warm experience, you feel you have expanded your family, not just simply purchased a car.

Jack Collision

My Truck was in an accident, I took it to North Brothers Ford. Bill was the Person who took care of my truck from start to end. Bill kept me Informed and updated on all issue's and time frame that it would take to get it fixed. Bill went over and above on getting me my truck back faster then originally estimated. I will use and recommend North Brothers Service and Auto Body to anyone who needs work done.

Jacob Sales

When my daughter was born, our family was in need of a better family vehicle that was safe for her to ride in. Nathan Quenby provided excellent service, a caring attitude, and was more than accomodating to our needs in a family sedan. We live over an hour away from this business and it was Mr. Quenby that brought us to this location. If it were not for the great customer service we received from Mr Quenby, we would not have traveled that far to purchase a vehicle with North Brothers Ford.

Peggy Sales

I have dealt with Sharon Carpenter on my last two vehicle purchases and she has been "over the top" helpful both times. She worked very hard with me, this purchase, to get my payment, per month, within $10.00 of what I originally asked for so I was very pleased! She then delivered the car to my home which was about 30 miles away and we signed the paperwork right in my kitchen! You just can't ask for more than that. She is an very easy person to deal with and someone you would like to sit down to a cup of coffe with or, in my case, a glass of wine!! I will wholeheartedly recommend North Bros. and Sharon to all of my friends and family.

David H. Sales

I used to sell for North Brothers Ford and I can honestly say Andy Montes will be my sales person when I'm in the market for a new vehicle!! Very honest and takes care of you after the sale!! By the way Andy is not paying me for this and doesn't even know I did this.... His number is 734 524-1209

Susie Q Finance

Great Dealership!!! Marcus Llloyd and the finance dept. work very hard for my husband and I. We both ended up with new leases. He made sure we had the best deal, the right car and were happy with the outcome. You feel comfortable from the moment you walk in the door at this dealership. For a new car go to North Brothers and see Marcus, he will treat you right.

Anonymous Sales

I had the most wonderful experience at your dealership today. This was my first time leasing a vehicle and Shawn Reid went above and beyond the call of duty to explain the leasing process to me, he answered all of my questions, he demonstrated how the features in my Escape worked and he even synchronized my cell phone for me. Shawn not only found me the exact Escape that I wanted but found me one with a moon roof in it...I love my new Escape. I will definitely refer my friends and family to your dealership and definitely tell them to ask for Shawn Reid. Thank You all for your wonderful service. I will be seeing you again.

Source: Cars.com

Happy Customer from Westland, MI Sales

Great service!! I had a great experience buying my car from North Brothers Ford!! Tarrick in the used car department took care of me. He was super friendly and helpful along the process and I would definitely recommend him and North Brothers to friends and family!

Walter from Allen Park Sales

I have gone here multiple times always had great service used the same salesman each time. Tarrick W. He's always friendly and goes above and beyond to get you what you want. I would recommend him to anyone.

Carol Duff Service

North Brothers Ford is a great place to get your car serviced. The employees are helpful and efficient, and the price is right!

Source: Cars.com

Autumn Boehm Service

Great customer service and a very friendly and welcoming atmosphere!

Source: Cars.com

Gordon Gonzalez Sales

I have leased 2 vehicles from North Bros, it's always an easy process. Everyone is nice and professional.

Source: Cars.com

Heather Duff Gonzalez Sales

We love North Brothers! Everyone is so friendly and always helpful!!

Source: Cars.com

Angela Beeney Service

Always greeted with smiles and friendliness! Good advice always given by Art Naif. Puts his all into getting you a great deal for service or if you're shopping for a new vehicle.

Source: Cars.com

Howard P Sales

I brought my first car from North Brothers Ford and the service I received was outstanding for the time I own my Flex. But the work I received from Fred and Dennis from the body shop gave my car a detail that it should be in a Lincoln magazine or in somebody's showroom floor. My car looks great and I'm so pleased how it turn out. Bill walked me through the whole process to make me feel like I was the only car they worked on. I would like to say thank you for what you did for me.

Source: Cars.com

Sam Ann Service

Brought my car up to this dealership to have it worked on and I got great service. Everyone was very helpful. Did not have to wait long to get my car looked at. I would definitely recommend this dealership for anybody.

Source: Cars.com

DPetty Service

I received nothing but the best service from North Brothers Ford. Greg in parts was very knowledgeable and helped me find exactly what I needed. Will definitely go back again!

Source: Cars.com

CGurini Parts

I had a great experience at north brothers ford. I was helped by a young gentleman Greg Petty, who was very friendly, and made it very easy buying new parts.

Source: Cars.com

Gena Service

I took my car in for brakes and received fast friendly service from Gerald. Would recommend this place to my family and friends. Thanks for great service.

Source: Cars.com

cb122 Finance

Brandon Miller really stands out from the rest. He worked and worked and never gave up until I was approved. I had some trouble with my credit, but Brandon and the finance manager Matt got everything approved. I love my new car and will follow Brandon anywhere!!!

Source: Cars.com

Richerts Sales & Service

I have purchased 10 cars and trucks from North Brothers Ford and have never been disappointed. The sales staff has been a pleasure to work with, and the Service Department is top notch! I can trullly recomend North Brothers Ford as a satisfied F-150 and Flex owner.

Source: Cars.com

dmnichols59 Sales & Service

Have been going to North Brothers for over 25 yrs. Dealt with Terry Miller when he was there. The service department has always been very helpful, even the body shop have been great. The Sales department is the best. The salespeople go above and beyond to get you the best deal. Brandon Miller makes himself very available and will go above and beyond also to find you the car you are looking for with the price you like. Will continue to go to North Brothers for years to come.

Source: Cars.com

timlaba Service

I have brought several vehicles into the service department over the last couple of years. The service advisors always keep me informed and make sure their customers are taken care of. I would recommend this dealership to everyone!

Source: Cars.com

pjaula6 Service

I have taken my car to North Brothers Ford since 2013. I have always received excellent service No matter how big or small the issue is. My favorite mechanic is Kevin Bruett.

Source: Cars.com

jcaufield Collision

Dennis in the body shop was kind enough to wet sand and rub a scratch of my hood at no cost. I really appreciated it because most places would have charged me and told me to paint it. I highly recommend North Brothers Fords to my friends and family.

Source: Cars.com

Tiara Service

I would gladly recommend this dealership to any and everyone I know. Everyone is extremely friendly and makes me feel welcomed. The customer service is great. I was referred to Mike Shebli a few years ago, and have been extremely satisfied and grateful for all his help.

Source: Cars.com

kdklevy Service

My car always receives great service. Ken Bowie gets everything set up. The inspection report card is easy to read and alerts you to future service needs. You see everything that was examined and replaced. Friendly workers and great service! Thanks.

Source: Cars.com

Toshb Service

Everyone here is awesome!! Came to the service department and they were just amazing. I got my issue fixed in no time and everyone was so kind and nice. Everyone said hi to me, and just made me feel very welcomed. I would definitely go back.

Source: Cars.com

Kyle Service

I had not dealt with a car dealership in the past (purchased used from owner before), but Dan made it easy and low stress for me. He talked me into WearCare which was a few more bucks a month but it paid off at turn in. That few bucks a month saved me hundreds in repairs from other people hitting my doors with theirs.

Source: Cars.com

David Finance

I was upside down from a previous lease on a vehicle I bought. Lynda listened to what I had to say, what I wanted and what I ultimately needed. She exceeded my expectations. I knew I was going to have to lease a car to fix being upside down in my current vehicle. I figured the payment was going to be high but she managed to work it to a number I didn't think I could get. In two years I won't be upside down and I can start fresh again. Thank you Lynda!

Source: Cars.com

Scott Waldo Sales

I have been buying or leasing from North Brothers for years as well as my parents. I am now on my 6th vehicle from North Brothers and I have purchased or leased two vehicles from Tom Reno. Tom Reno is a great salesman. Tom makes you feel at home and like your his best friend. Tom treats you with loyalty and respect. I highly recommend Tom Reno as a salesman.

Source: Cars.com

James Sales

I was driving a 2011 Ford Focus that was pretty beaten up. My payments were astronomical. I spoke with Dan, and he assured me that he could get me into something new for less money. I didn't believe him at first. But he ran the numbers and I brought the car down and he made it happen. Dan made the process so incredibly easy. I am 27 years old. I have purchased/leased 5 new vehicles since I started driving. Mr. Dwyer was by far the most professional and friendliest associate I have ever worked with in the process. Couldn't recommend him highly enough. A+++

Source: Cars.com

Brian Sales

My wife and I have bought several cars over the past couple years from Dan Dwyer. Hands down the best salesman we have ever dealt with. He genuinely cares. Mr.Dwyer will forever have our business because of his honesty and willingness to go the extra mile!

Source: Cars.com

That Girl from Westland, MI Parts

I recently went to North Bros Ford to purchase parts needed to repair my truck's cooling system. Jim in the Parts Dept was very knowledgeable and helped me to get the correct parts. I really appreciate the advice and help he gave me. I would recommend North Bros parts dept to everyone I know.

Source: Cars.com

Gdoe Service

I took my vehicle in to have it checked because the Low Tire Pressure light came on a couple times. It was determined that I needed new tires because the one could not be replaced and two others were near their wear bar. I thought it was going to be too expensive to replace 4 tires but with the help of both Joe Tamborino and Jim Bigelow, I was able to get an excellent price and quick service. I would definitely recommend North Brothers service department to friends and family.

Source: Cars.com

North Brothers Ford

33300 Ford Rd.
Westland, MI 48185 734-928-2108
North brothers ford Quick lane 2

Sales Hours

Mon & Thurs
8:30am - 9pm
Tues, Wed, Fri
8:30am - 6pm
Sat
9:00am - 3:00pm
Sun
Closed
734-928-2108

Service Hours

Mon & Thurs
7am - 8pm
Tues & Wed
7am - 6pm
Fri
7am - 7pm
Sat
9am - 3pm
Sun
Closed
734-821-7451

Collision Hours

Mon & Thurs
7:30am - 8pm
Tues, Wed, Fri
7:30am - 6pm
Sat
9am - 3pm
Sun
Closed
734-821-7429
Quicklane Roush experience tour Nb used cars